LAICALE

Worst salon experience! I paid for a full head of highlights at Laicale, but half my head was left untouched. When I went back, they toned it so dark I couldn’t see the empty spots until later. When I raised the issue again, they refused to fix it—saying too much time had passed—even though the service was never done properly in the first place not to mention the results were not what I asked for receiving orange damaged hair. For a “high-end” salon, this is embarrassing work and even worse customer service. Instead of owning their mistake, they offered me just 10% off another visit. I would never recommend a salon that hides behind policy instead of standing by their work.

Andrea at LAICALE is out of this world amazing. She not only is talented, but is so personable, funny and nice. She is able to take my hair inspiration photos and explain to me which aspects of it are possible and how it could be done on my hair. And then she goes to work and creates magic. Each time it turns out better than I could ever imagine. On top of this, she really cares about her clients and makes them feel welcome and safe emotionally. Karina, one of the assistants is also fabulous. She is also extremely kind and gifted. LAICALE salon is also clean and bright and the front desk associates are nice and helpful. Highly recommend.

I’ve been getting men’s haircuts from Roberto for over six years as of March 2025. I first started seeing him when I moved to the west side of Manhattan, where he was working at a salon near Hudson and Charles Street. When I later moved back to Brooklyn, I tried a few local spots but ultimately decided it was worth the trek to the West Village to have my difficult, curly hair managed by Roberto. Not only does he consistently deliver the exact haircut I’m looking for, but he also does it with speed and efficiency every single time. When he relocated to SoHo, it made the decision even easier, cutting down my commute. Honestly, if he moved to another city, I’d probably still find a way to see him—he’s that talented. Roberto strikes the perfect balance of quiet focus and friendly conversation. Some days I’m so exhausted from work that I can barely keep my eyes open, and he gets it—he lets me relax or even doze off without skipping a beat. The salon he works in now, LAICALE, is professional, well-run, and a calm space to get a cut. Sean at the front desk goes above and beyond to book appointments that fit your schedule, accommodate changes, and send multiple reminders in case you miss an alert or forget to add it to your calendar. Roberto is not only a master of his craft but also kind, attentive, and genuinely invested in making his clients look and feel their best. I can’t recommend him highly enough—if you’re looking for someone who understands hair, listens to what you want, and delivers every time, he’s the one.

It was my first time at Laicale & I had my appointment with Jason! He did such an AMAZING hair cut & blow dry on me. I absolutely loved how my hair looked after. From the moment I walked in the salon, I immediately felt welcomed & the service is at 10000%! Can’t wait to return for my next haircut 🩵

Kai is absolutely the best. She always gets the perfect color for my highlights, even when I can’t properly explain to her what I’m looking for. She just knows what works best with my skin tone, depending on the time of the year. Highly recommend Kai!

UPDATE: adding some stars because when I contacted the salon (3 weeks after my appointment when I felt the color still wasn't settling in) they were responsive and very kind about refunding me. So their customer service, aside from my experience with my stylist, has been very good and caring. I wanted a corrective color. I was blue and she said she could get me to dirty blonde and I was fine with that, thinking I’d come back in 4-6 months to go lighter blonde. I knew this would be a process. I wasn’t expecting my blonde to be back in one session even. Little did I know I wouldn’t be close to dirty blonde after three hours in the chair with Noemi. She started by saying she’d get me to dirty blonde. She first tried to get all the blue out of my hair. She was optimistic and at one point even said she wished she could show a colleague because she was amazed at how much of the blue she got out. I think she used the word transformation but I can’t remember. At the time I was feeling optimistic given her response. She then suggested a milbon hair treatment. I asked some questions to understand what that would do and when she said it would help keep the hair healthy, I agreed. After the treatment she asked if I wanted a blowout or regular dry and I opted for a regular dry because I didn’t want to pay more money on top of the $600 for a styled blow out. When she was done I was shocked. In utter disbelief. I thought to myself “she can’t be done.” My roots were orange. My hair below the roots was grey/green. I asked her “what would you call this color?” She hesitated. I said “it’s orange grey green” and she said “yeah” … not quite the “dirty blonde” she kept saying she was aiming for. I stared at the mirror in disbelief and she could tell I was upset. She urged me to step outside so I could see the color outside in natural light. It was raining and gloomy (how fitting) but I obliged. She handed me a mirror on the sidewalk and nothing felt better when seeing it in the “natural light”. I came back inside and she said I couldn’t touch it for atleast three months. I said I couldn’t leave the salon like this as I have a job, work trips, etc. and her attitude immediately changed. She wasn’t trying to help anymore, she seemed dismissive. She explained she could put a toner (I think it was a toner) on the roots to closer match the colors and bring me to brunette. I took that option because what other option did I have? She returned with the toner and quickly threw it on my roots (she had another client arrive at the tail end of my tragedy) and then she rinsed, blow dried and dismissed me rather quickly. She said she could try for blonde again in February. When I asked “so you want me to come back in three months and try again and you’ll charge another 600 then, right?” She said yes with little remorse. She said she’d “speak to her manager” but I didn’t feel any reassurance. She later texted to say my next gloss, which I could do in 2-3 weeks, would be “on her” … at the time I said thanks, I appreciate it and I’d check in in a few weeks once I’d settled into the color. Few weeks later I don’t intend to get s gloss at Laicale. A professional salon gloss treatment is typically 50-100. A store bought kit is 10-30. I appreciated the gesture when I got the text but the more I think about it now the more I am insulted by it. I would gladly pay another salon $100 to avoid having to go through trauma with Noemi again. I wouldn’t trust her again with my hair in a million lifetimes. I knew going from blue to blonde wouldn’t be easy. I knew it would be a process. That’s why I started the process an entire 6 months before I was hoping to be blonde. I didn’t think choosing a high end salon in soho would leave me out $600, traumatized and with the worst hair I’ve ever had in my entire life. I am PRAYING to the hair gods and universe that I can get back to blonde with length that is even a little beneath my shoulder in six months as I get married this summer, but I’m terrified that won’t even be able to.

Kai and Derek were great!! I had a hair emergency and Kai jumped in and not only corrected my color, but she gave me an even better color than I expected. She listened to my needs, looked at my skin tone and eye color, and used her 20+ years of experience to knock it out the park with my color. I even received two sets of compliments about my hair color later that day (and that never happens). Derek was just cool, empathetic, and professional; and put me at ease. Thank you both! I will def return next time Im in the States again.

I always enjoy receiving a haircut at Laicale. I have been coming here since 2007, so almost 18 years now, I haven't received a haircut at another location in that timeframe, and I am always happy and satisfied with the service that is provided to me. I feel like a King when I come to this location. I also feel like it's the best Hair Salon, and not just in New York, but in the World. My Hairstylist Sara is in my opinion, the best hairstylist in the World. Not only is the service provided excellent but on top of that, the staff treat you like you are royalty. I would highly recommend both Laicale and Sara and give it a full Five Stars. I will always be loyal to this location and Sara.

Booked a 3:30pm appointment with Jason and showed up early. By 4:15pm, still no sign of him and no real update. Apparently, he wasn’t even close to done with his previous client. I left. If you value your time, maybe go somewhere that does too.

Josie is an artist - She has a rare gift that allows her to look at someone and know immediately the color and cut that will be the most flattering- I have gotten more compliments from her work then ever received before. Her assistant is beyond excellent. Even the gentleman who schedules my appts is positive, always helpful. What can I say? This is an awesome environment.and I look forward to seeing them every two months! P