Drybar - Cranston

This location deserves 5 stars!! My stylist was amazing and on time! We had great conversation and were laughing. She listened to how I like my hair done and absolutely nailed it!! Loved my first experience and will definitely be back 🩷

Always an amazing experience. The owners, Cassandra and Jacob, and each of their staff members truly care for their customers and want everyone to have a good experience. I’ve been to other Drybar locations and Cranston is the best of the best and absolutely the most personable team I’ve encountered. I’ve never been offered the complimentary beverage at any other location and they offer every time here. They greet you with a smile and make sure you get whatever you need. My hair isn’t the easiest to do, I have a lot of hair and it’s pretty thick and curly and I never leave any appointment here unhappy with the result. It’s been such a time saver for me to get a membership here and it holds me accountable to take time for myself. My hair ends up lasting for days and I so appreciate that! I try to always book with Brittney, she is absolutely wonderful, friendly, and talented. Even if the stylists are running behind or it’s a busy day in the shop, I never feel rushed. I love to enjoy my mimosa, take my time, and get pampered. Always a relaxing experience for me. Love love love Drybar Cranston!

I felt that it was rushed and not at all professional. She washed my hair in cold water for maybe 2 minutes. Didn’t even really work the products into my hair either. She was very aggressive with brushing my hair and parting it. I told her my hair had a hard time keeping a curl last time I came which is totally on my hair not on the person doing it so if she could use more hair spray and keep the curl in longer. When she had finished blowing out the front pieces and pining them she began to undo the bottom ones. Seeing how the last time I came she gave my hair a cold shot with the hair dryer to make sure all the curls were done. I didn’t have that done this time, she just immediately started taking them out. Then asked if I wanted any curls with the curling iron. Which I appreciate her asking but I came in for a blow out not for the look that the curling iron would make that’s totally different style. After I was done my hair had maybe the slightest change of a curl on the end with zero volume. I understand that each hairstylist has a different way of doing things but I felt very rush and my hair was being pulled the whole time. I’ve come here once before and had a great experience so I just have that to compare too and I am very disappointed.

Honest experience, and I usually only leave 5 star reviews and keep my mouth shut for the rest but its a chain and expensive. Overall it was fine, just nothing special. Waited 20 minutes past my appointment time to be sat and they forgot the massage I asked for even though I reminded them in the chair but it seems maybe they do it during a step I already received idk all i know is im a girl and wanted my head scratched and didn't get it. Curls fell flat a fewhours later and she said my hair was too long to do the mai tai look the way they usually do so did it a different way and it just fell immediately. My hair is very easy to work with. It was fine just mediocre overall.

This was my first time going to Drybar for a blowout and I left very disappointed. While getting my hair washed, the water used was cold and not enjoyable. The person doing the wash was also very rough. When I got back into the chair, she started combing my hair from the top and was not gentle. During the blow dry portion, my head felt like it was on fire from keeping the blow dryer in the same spot. I told my person that my hair doesn’t hold a curl well when she asked. With that information she curled the front two pieces of my hair and that was it. The blowout lasted about 10 minutes before it all fell out into straight frizzy hair. I added on the frizzy treatment, not worth it at all. I do not recommend going to this place if you want a blowout that last, a non burning scalp, and hair still attached to your head.

First timer & Renee was the best! She knew EXACTLY what I wanted, she was super pleasant & executed with the upmost professionalism! She also didn’t talk your ear off but also engaged in fun, light conversation. I will DEFINITELY be back to see Renee!

First time coming to dry bar! I thought it was going to be a pleasant experience but I was wrong. I was going to try on wedding dresses and wanted to look beautiful, instead I paid $65 not including tip (dry styling) to cry in the parking lot and go home and take it down and do it myself! I asked for two braids tied together so my veil will have something to hold on to. Never once was shown the back of my head. Was brought up to the cashier and whisked out the door.

Update: I should have paid more attention to the combative responses Cassandra left replying to the multiple negative reviews on Yelp, because low and behold she placed the blame on me for my bad experience with her salon. She had me on a conference call with the other owner (Jacob) and told me they were unable to call me back because they were "busy and it was the weekend, you called four times!" There was no resolution to my VALID complaint, and after I explained I saw her responses to unhappy customers on Yelp, she immediately cuts me off and says "there will be no refund if you're threatening a bad review". Cassandra, keep the fifty bucks, use it to retrain your staff and maybe take some courses on mitigating customer dissatisfaction because you're terrible at it. I wanted to wait until I heard back from the owner regarding my negative experience at Dry Bar on Saturday, but the more I think about it- I shouldn't have to wait this long. The owner should have been on the horn with me THAT day. Now, its two days later and there is still no resolution to the situation, and that leaves a bad taste in my mouth. I had two services booked for 10am Saturday morning, one for my child and the other for myself. I want to explicitly state that the stylists we had were nice, friendly and provided great customer service. Unfortunately, it may have been lack of proper technique by my stylist that caused my blow out to flop an hour after I left the salon. I explained to the stylist that she should skip the conditioner for me and use extra texturizer and high heat for my curly blow out otherwise the curls will fall out and we want to avoid that from happening. She told me "okay no problem", she understood what I was saying and asking for. Our services ended, we paid, and happily left the salon feeling great. An hour later, I had a full head of straight hair. The blowout flopped and I was understandably upset. I called the salon and left a message. I called again a few hours later and spoke to someone who said the owners would call me tomorrow as they were very busy. The next day, still havent heard from anyone, so I called back and got a different person. This time I was told the owners would like to offer me to come back in and get a touch up. I said at this point, I prefer a refund as the event we got our hair done for was already passed (my engagement party- by the way). She said she had to contact the owners for approval (again????). Long story a little more short- its now Monday, I haven't heard from the owners, I've not received a refund and I am extremely disappointed in the management of this salon. Probably will not be returning and will not recommend based on this unfortunate interaction.

Hayley and Christian at the dry bar are amazing!! My hair always comes out so good and Stephanie the receptionist is so welcoming and clarified some issues I had with my card I always leave happy coming here and will keep coming back

So I went to sleep with my hair wet and my bangs parted because of my cowlick so I go to the Drybar to have it fixed. I tell two girls that my bangs need to be dried first or they’ll part because my cowlick is really aggressive. Neither even responded to me. So they predry first and I already know my bangs are drying the wrong way and after 5-10 predry she finally does them and of course they’re still parted. I paid $55+ tip to not have the service I even wanted. Not worth it. So annoying that they just disregarded me.