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    FAQ

    Table of Contents

    • What is Salonch
    • Add your salon
    • Claim your salon
    • Create an ad
    • Pricing
    • How to
    • Other

    What is Salonch?

    Salonch is a mobile app that connects beauty industry professionals seeking
    employment with the right salon, spa, or barbershop.

    What does Salonch offer the Beauty Professional?

    The beauty professional can search for a specific type of salon, spa, or
    barbershop in the city or town they desire to work. They can then learn
    detailed information about each establishment in their search and what
    career opportunities each has to offer. They can bookmark their favorites
    and contact the owner directly through the app.

    What does Salonch offer Salon, Spa, and Barbershop owners?

    With Salonch, owners showcase what makes their business unique, what
    they are looking for in a team member, and what they have to offer the
    beauty professional for employment or rental.

    What are the beauty establishments that Salonch was designed for?

    Barbershops


    Blow Dry Bars


    Hair Salons


    Full Service Salons


    Spas


    Medical Spas


    Massage Therapy Spas


    Foot Spas


    Nail Salons


    Waxing Salons


    Threading Salons


    Make-up Salons


    Hair Extension Salons


    Hair Braiding Salons


    Hair Color Bars


    And More…

    How do I add my salon?

    From Owners Panel:

    1. From www.salonch.com click ADD SALON

    2. Register or Log-in

    3. From the menu select My Salon

    4. Click + Add Salon

    5. The information on this first page is required to add the salon and go live on the Salonch app.

    6. After adding the first page of details, click the purple Save button at the bottom of the page.

    7. Now you are live on the Salonch mobile app. You can log in to the app with your email and password (available for download from the Apple App Store or Google Play) to view your salon.

    8. You may continue to add details from this panel or from the phone app, such as:



      • More Photos

      • Press/Video

      • Meet the Tribe

      • Products

      • Services

    How do I claim my salon?

    1. From www.salonch.com, click Add Your Salon


    2. Register or Log-in


    3. Update your profile with City, State, and Profession, and click Save.


    4. From the menu select My Salon


    5. Click the purple Add Salon button.


    6. Start typing Salon Name and select from the pull down list.


    7. Start typing Salon address and select from the pull down list (do not
    add suite or unit numbers).


    8. If your salon has been added by a Salonch admin it will populate
    scroll to the bottom of the page click Save.


    9. This message will appear “You have selected a Salon created by an
    administrator of Salonch. Are you sure you want to claim this Salon?”
    Click Claim.


    10. Log in to the Salon phone app with your email and password
    (available for download from the Apple App Store and Google Play)
    to view your salon.


    11. Stay logged in to the app so that you receive all your messages from
    beauty professionals.


    12. You may continue to add details from this panel or from the phone
    app, such as:



    •  More Photos

    •  Press/Video

    •  Meet the Tribe

    •  Products

    •  Services

    How do I create a Job or Rental Listing Ad?

    To Create A Job Listing Ad:
    From www.salonch.com
    Click ADD SALON
    Log in with your Credentials (Email & Password)
    From the Menu Bar:
    Click Plans
    Process your payment
    Click Create Ad
    Create your Job or Rental Listing Ad

    What does it cost to add your business to the Salonch app?

    It is FREE to add your business to the Salonch app.

    What does it cost to create a job or rental ad listing?

    The pricing for a job or rental ad listing on the Salonch app:

    Listing package for 1 month $35
    Listing package for 3 months $75
    Listing package for 6 months $90
    Listing package for 12 months $120

    How do I register and verify my email?

    From App:


    1. Open the app, enter your first and last name, email and create a password, confirm password and click Register.


    2. You will get a notification prompting you to check your email.


    3. Go to your email, open the verification email, and click the link.
    (Note: if you do not receive that email, check your spam folder.)


    4. Open the Salonch app and log in.


    5. Update your profile with City, State, and Profession, and click Save.


    6. Go to Search and start discovering salons, spas, and barbershops on
    the app.


    From Owners Panel:


    1. From www.salonch.com, click Add Salon.


    2. Click Continue.


    3. Enter your first and last name, email and create a password, confirm password and click Register.


    4. You will get a notification prompting you to check your email.


    5. Go to your email, open the verification email, and click the link.
    (Note: if you do not receive that email, check your spam folder.)


    6. Log-in to owners panel with email and password


    7. Update your profile with City, State, and Profession.


    8. Click the menu bar at the upper left of the screen.

    How do I verify my email?

    From App:


    1. Log in with email and password


    2. Click resend to resend email verification (Note: clicking resend will
    expire any previous verification links)


    3. Go to your email, open the most recent verification email, and click
    the link. (Note: if you do not receive that email, check your spam
    folder)


    4. Open the Salonch app and log in


    5. Update your profile with City, State, and Profession, and click Save


    6. Go to Search and start discovering salons, spas, and barbershops on
    the app


    From Owners Panel:


    1. From www.salonch.com, click Add Salon.


    2. Click Continue.


    1. log in with email and password


    2. Click resend to resend email verification (Note: clicking resend will
    expire any previous verification links)


    3. Go to your email, open the most recent verification email, and click
    the link. (Note: if you do not receive that email, check your spam
    folder)


    4. Go to owners panel and log in

    How do I change my email?

    From App:


    1. Log in


    2. Go to Profile


    3. Click the pencil icon next to your email


    4. Enter your new email


    5. Click Change


     

    From Owners Panel:


    1. Log in


    2. From My Account, click Update Profile


    3. Click the pencil icon next to your email


    4. Enter new email address in text field


    5. Click Update

    How do I change my Password?

    From App:


    1. Log out


    2. Go to Login


    3. Click Forgot Password


    4. Enter your email


    5. Click Submit


    6. Notification will prompt you to check your email for reset password link


    7. Open email


    8. Click the link


    9. Create New Password and Confirm New Password


    10. Click Submit


    11. Log in to the app with new password and your email


     

    From Owners Panel:


    1. Go to www.salonch.com and click Add Your Salon


    2. Click Continue


    3. From the Owners Panel Login, click Forgot Password


    4. Enter your email


    5. Click Recover


    6. Notification will prompt you to check your email for reset password link


    7. Open email


    8. Click the link


    9. Create New Password and Confirm New Password


    10. Click Submit


    11. Log in with new password and your email


    How do I change my default salon profile photo from my gallery?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Click the star on the photo you wish to make the salon profile photo


    8. Now that star is purple and that photo is your salon profile photo


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open Salon Detail page


    4. At the top of the page, click Photos


    5. Click the star on the photo you wish to make the salon profile photo


    6. Now that star is purple and that photo is your salon profile photo


    How do I upload a new salon profile photo?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click the camera icon


    6. Select a photo from your phone


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. Click the pencil icon next to the Salon Photo


    5. Select a photo from your files


    How do I delete a photo?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Swipe right to left on the photo you wish to delete


    8. Click Delete


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. At the top of the page, click Photos


    5. Drag the cursor over the photo that you wish to delete


    6. Click the trashcan icon

    How do I add photos?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Select an image or take a photo


    8. Adjust the crop window and click Crop


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. At the top of the page, click Photos


    5. Click +Add Photo


    6. Click the +

    7. Select an image from your computer files


    8. Click Open


    9. Adjust the crop window and click Crop

    How do I delete a salon?

    1. From Owners Panel


    2. Login


    3. Click My Salons


    4. Under Action click on the trash can icon


    5. Click Yes

    What is the refund policy for a paid ad?

    The ad is paid in advance for the number of months you have chosen. There are no refunds given.

    What is Salonch?

    Salonch is a mobile app that connects beauty industry professionals seeking
    employment with the right salon, spa, or barbershop.

    What does Salonch offer the Beauty Professional?

    The beauty professional can search for a specific type of salon, spa, or
    barbershop in the city or town they desire to work. They can then learn
    detailed information about each establishment in their search and what
    career opportunities each has to offer. They can bookmark their favorites
    and contact the owner directly through the app.

    What does Salonch offer Salon, Spa, and Barbershop owners?

    With Salonch, owners showcase what makes their business unique, what
    they are looking for in a team member, and what they have to offer the
    beauty professional for employment or rental.

    What are the beauty establishments that Salonch was designed for?

    Barbershops


    Blow Dry Bars


    Hair Salons


    Full Service Salons


    Spas


    Medical Spas


    Massage Therapy Spas


    Foot Spas


    Nail Salons


    Waxing Salons


    Threading Salons


    Make-up Salons


    Hair Extension Salons


    Hair Braiding Salons


    Hair Color Bars


    And More…

    How do I add my salon?

    From Owners Panel:

    1. From www.salonch.com click ADD SALON

    2. Register or Log-in

    3. From the menu select My Salon

    4. Click + Add Salon

    5. The information on this first page is required to add the salon and go live on the Salonch app.

    6. After adding the first page of details, click the purple Save button at the bottom of the page.

    7. Now you are live on the Salonch mobile app. You can log in to the app with your email and password (available for download from the Apple App Store or Google Play) to view your salon.

    8. You may continue to add details from this panel or from the phone app, such as:



      • More Photos

      • Press/Video

      • Meet the Tribe

      • Products

      • Services

    How do I claim my salon?

    1. From www.salonch.com, click Add Your Salon


    2. Register or Log-in


    3. Update your profile with City, State, and Profession, and click Save.


    4. From the menu select My Salon


    5. Click the purple Add Salon button.


    6. Start typing Salon Name and select from the pull down list.


    7. Start typing Salon address and select from the pull down list (do not
    add suite or unit numbers).


    8. If your salon has been added by a Salonch admin it will populate
    scroll to the bottom of the page click Save.


    9. This message will appear “You have selected a Salon created by an
    administrator of Salonch. Are you sure you want to claim this Salon?”
    Click Claim.


    10. Log in to the Salon phone app with your email and password
    (available for download from the Apple App Store and Google Play)
    to view your salon.


    11. Stay logged in to the app so that you receive all your messages from
    beauty professionals.


    12. You may continue to add details from this panel or from the phone
    app, such as:



    •  More Photos

    •  Press/Video

    •  Meet the Tribe

    •  Products

    •  Services

    How do I create a Job or Rental Listing Ad?

    To Create A Job Listing Ad:
    From www.salonch.com
    Click ADD SALON
    Log in with your Credentials (Email & Password)
    From the Menu Bar:
    Click Plans
    Process your payment
    Click Create Ad
    Create your Job or Rental Listing Ad

    What does it cost to add your business to the Salonch app?

    It is FREE to add your business to the Salonch app.

    What does it cost to create a job or rental ad listing?

    The pricing for a job or rental ad listing on the Salonch app:

    Listing package for 1 month $35
    Listing package for 3 months $75
    Listing package for 6 months $90
    Listing package for 12 months $120

    How do I register and verify my email?

    From App:


    1. Open the app, enter your first and last name, email and create a password, confirm password and click Register.


    2. You will get a notification prompting you to check your email.


    3. Go to your email, open the verification email, and click the link.
    (Note: if you do not receive that email, check your spam folder.)


    4. Open the Salonch app and log in.


    5. Update your profile with City, State, and Profession, and click Save.


    6. Go to Search and start discovering salons, spas, and barbershops on
    the app.


    From Owners Panel:


    1. From www.salonch.com, click Add Salon.


    2. Click Continue.


    3. Enter your first and last name, email and create a password, confirm password and click Register.


    4. You will get a notification prompting you to check your email.


    5. Go to your email, open the verification email, and click the link.
    (Note: if you do not receive that email, check your spam folder.)


    6. Log-in to owners panel with email and password


    7. Update your profile with City, State, and Profession.


    8. Click the menu bar at the upper left of the screen.

    How do I verify my email?

    From App:


    1. Log in with email and password


    2. Click resend to resend email verification (Note: clicking resend will
    expire any previous verification links)


    3. Go to your email, open the most recent verification email, and click
    the link. (Note: if you do not receive that email, check your spam
    folder)


    4. Open the Salonch app and log in


    5. Update your profile with City, State, and Profession, and click Save


    6. Go to Search and start discovering salons, spas, and barbershops on
    the app


    From Owners Panel:


    1. From www.salonch.com, click Add Salon.


    2. Click Continue.


    1. log in with email and password


    2. Click resend to resend email verification (Note: clicking resend will
    expire any previous verification links)


    3. Go to your email, open the most recent verification email, and click
    the link. (Note: if you do not receive that email, check your spam
    folder)


    4. Go to owners panel and log in

    How do I change my email?

    From App:


    1. Log in


    2. Go to Profile


    3. Click the pencil icon next to your email


    4. Enter your new email


    5. Click Change


     

    From Owners Panel:


    1. Log in


    2. From My Account, click Update Profile


    3. Click the pencil icon next to your email


    4. Enter new email address in text field


    5. Click Update

    How do I change my Password?

    From App:


    1. Log out


    2. Go to Login


    3. Click Forgot Password


    4. Enter your email


    5. Click Submit


    6. Notification will prompt you to check your email for reset password link


    7. Open email


    8. Click the link


    9. Create New Password and Confirm New Password


    10. Click Submit


    11. Log in to the app with new password and your email


     

    From Owners Panel:


    1. Go to www.salonch.com and click Add Your Salon


    2. Click Continue


    3. From the Owners Panel Login, click Forgot Password


    4. Enter your email


    5. Click Recover


    6. Notification will prompt you to check your email for reset password link


    7. Open email


    8. Click the link


    9. Create New Password and Confirm New Password


    10. Click Submit


    11. Log in with new password and your email


    How do I change my default salon profile photo from my gallery?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Click the star on the photo you wish to make the salon profile photo


    8. Now that star is purple and that photo is your salon profile photo


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open Salon Detail page


    4. At the top of the page, click Photos


    5. Click the star on the photo you wish to make the salon profile photo


    6. Now that star is purple and that photo is your salon profile photo


    How do I upload a new salon profile photo?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click the camera icon


    6. Select a photo from your phone


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. Click the pencil icon next to the Salon Photo


    5. Select a photo from your files


    How do I delete a photo?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Swipe right to left on the photo you wish to delete


    8. Click Delete


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. At the top of the page, click Photos


    5. Drag the cursor over the photo that you wish to delete


    6. Click the trashcan icon

    How do I add photos?

    From App:


    1. Click the menu icon at the bottom right of the app


    2. Click My Salon


    3. Click the image of your salon


    4. Click the pencil icon


    5. Click More at top right


    6. Click Add Photos


    7. Select an image or take a photo


    8. Adjust the crop window and click Crop


    From Owners Panel:


    1. Click menu


    2. Click My Salons


    3. Under Action, click the pencil icon to open salon Detail page


    4. At the top of the page, click Photos


    5. Click +Add Photo


    6. Click the +

    7. Select an image from your computer files


    8. Click Open


    9. Adjust the crop window and click Crop

    How do I delete a salon?

    1. From Owners Panel


    2. Login


    3. Click My Salons


    4. Under Action click on the trash can icon


    5. Click Yes

    What is the refund policy for a paid ad?

    The ad is paid in advance for the number of months you have chosen. There are no refunds given.
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